1. Who We Are
Trade Supply Group Pty Ltd
ABN: 68 690 261 459
Head Office: 302 /15 Wentworth Ave, Sydney NSW 2000, Australia
Email: info@tradesupplygroup.com.au
2. What Personal Information We Collect
We may collect personal information that you voluntarily provide, including:
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Contact details – name, email address, phone number, company name.
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Enquiry information – details you provide when you contact us about products or services.
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Website usage data – technical data (e.g., IP address, browser type) collected through cookies and analytics tools.
We do not collect payment details online, as all sales/orders are processed via phone, email or secure online methods.
3. How We Collect Information
We collect information when you:
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Submit a contact form
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Email or call us
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Visit our Website, which may use cookies or analytics tools to track usage
You are not required to provide personal information to browse the Website, but it may be necessary for us to respond to your enquiries.
4. How We Use Your Information
We use personal information for purposes including:
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Responding to your enquiries and communicating with you
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Providing information about products and services
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Managing and improving our Website and services
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Complying with legal obligations
We will only use your personal information for the purpose it was collected or as permitted by law.
5. Disclosure of Your Information
We may disclose your personal information to:
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Our staff or authorised service providers who help manage enquiries or Website operations
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Legal or regulatory authorities if required by law
We do not sell, rent or trade your personal information to third parties for marketing purposes.
6. Cookies and Tracking
Our Website may use cookies or similar tracking technologies to collect anonymous usage data. You can manage cookie preferences via your browser settings. We do not use cookies to collect personal information unless you choose to submit information.
7. Data Storage and Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. However, no transmission over the internet is completely secure. If we become aware of a data breach affecting your information, we will take action and comply with applicable legal obligations.
8. International Transfers
If your information is stored or processed outside Australia, it may be subject to the laws of those countries. We will take reasonable steps to ensure overseas recipients handle your information securely.
9. Access and Correction
Under Australian privacy laws, you may request access to, or correction of, your personal information. To make a request, contact us at info@tradesupplygroup.com.au.
10. Complaints
If you have a privacy concern or complaint, please contact us and we will address it promptly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unresolved.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.